COVID-19

We would like to assure you that even in these uncertain times, Sudima Hotels’ highest priority remains the comfort and safety of our guests and staff. We have implemented additional processes and measures to enhance cleanliness and support the personal wellbeing of all guests and staff.

Keeping you updated

Please see below update on Sudima Hotels current operating status:

Sudima Christchurch City is open for accommodation bookings as normal.

Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport is open for accommodation bookings as normal from 1 September.


 

CHANGES AT OUR HOTELS

As we all continue to face unprecedented challenging times as a result of COVID-19, we hope that you, your family and friends are managing well.

We would like to assure you that even in these uncertain times, Sudima Hotels’ highest priority remains the comfort and safety of our guests and staff. We have implemented additional processes and measures to enhance cleanliness and support the personal wellbeing of all guests and staff,

We take the utmost care to ensure every stay is comfortable, clean and safe and would like to share with you what we are doing to ensure your welfare, allowing you and your family to relax with peace of mind during your stay with us at Sudima Hotels.

  • Reception: enhanced thorough cleaning protocols including increased deep cleaning/disinfecting of high touch areas, reduced contact at Check In - front desk screens, touch-less transactions via payWave and paperless Check Out - sanitised guest room key-cards, hand sanitiser stations, and social distancing indicators and signage.
  • Contact Tracing and Personal Protective Equipment: CT implemented across all areas of the business and PPE is available upon request.
  • Guest Rooms: enhanced thorough cleaning protocols including increased deep cleaning/disinfecting of high touch areas, reduction of in-room high touch items/furnishings and new laundry protocols.
  • Food, Beverage and Conferencing: enhanced thorough cleaning protocols including increased deep cleaning/disinfecting of high touch areas, room layouts changed for social distancing requirements, and hand sanitiser stations throughout the rooms.
  • Public Spaces and Facilities: enhanced thorough cleaning protocols including increased deep cleaning/disinfecting of high touch areas, ‘last cleaned’ charts displayed in public spaces and facilities, and courtesy transfer vehicles sanitised after each pick-up/drop-off.
  • Hotel Staff: briefed on the guidelines provided by the World Health Organization and local health authorities and work tirelessly to ensure all hygiene practices and safety measures remain in place and are followed throughout the hotels. Social distancing, regular hand washing, reduction in use of and increased cleaning/disinfecting of high touch point areas, PPE available for use, and any team member who is unwell must stay home.

 

Book with Confidence

Rest easy, we are offering flexibility on our Best Flexible Rates when booked directly with Sudima Hotels via our website, email and reservations phone. Best Flexible Rate reservations qualify for:

  • Date and hotel location changes or cancellations free change if made up to 24-hours prior to 2pm the day before check-in date. Booking amendments are subject to availability and fare differences may apply.

Prepay & Save bookings, please contact our reservations team at reservations@sudimahotels.com or +64 9 905 1719. And for reservations made through a 3rd party, not directly with Sudima Hotels, please contact your respective booking agent.

Rest assured that at Sudima Hotels our guests and staff health and safety is paramount. When you book with us, we’re ready to welcome you and are here to ensure your stay is comfortable and safe.


 

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