FAQs
Below are a few questions commonly asked. If you can't find what you're looking for, contact our team on 0800 783 462.
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How do I cancel / modify my booking?
You will need the confirmation number from your booking. This will be in the confirmation email that was sent to the email address provided when you made your booking. Copy this number and click on one of the following links.
If you have any problems, please contact our team on 0800 783 462 or email reservations@sudimahotels.com
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What is the check-in / check-out time?
Unless pre-organised with us, below is the check-in and check-out time.
Check-in time: 2pm Check-out time: 11am
If you wish to check out after this time it is $35.00 per hour (including GST), or after 4:00 pm it is a full nights accommodation rate. Alternatively what we suggest and has proven popular with other guests is to check-out at the normal time of 11:00 am and utilise our luggage storage option for the day, which is free of charge.
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Is there a credit card fee to my booking
Yes all credit card payments will incur a 2.5% credit card surcharge across all our hotels.
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Do you have parking?
- Parking at Sudima Auckland City is $55 per vehicle, per day (spaces are limited).
- Parking at Sudima Christchurch City is $25 per vehicle, per day.
- Parking at Sudima Queenstown Five Mile, Sudima Auckland Airport, Sudima Rotorua and Sudima Kaikōura and Christchurch Airport is free of charge during your stay.
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Is reception open 24/7
Sudima Queenstown Five Mile reception is open from 6am - 10pm.
All other hotel receptions are open 24/7
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Do children stay free?
Depending on room type, children aged 12years and under, stay free using existing bedding. T&Cs apply
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Are transfers included in the room rate
This varies per hotel, please see below:
Sudima Auckland City: Transfers are not included.
Sudima Auckland Airport: Transfers are not included - we recommend to all guests to use the Yellow Bus.
Sudima Rotorua: Transfers are not included.
Sudima Christchurch City: Transfers are not included.
Sudima Christchurch Airport: Complimentary transfers are included - just call our shuttle service.
Sudima Queenstown Five Mile: Transfers are not included.
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Do you have room service?
At Sudima Queenstown Five Mile room service is available for breakfast and dinner.
All other hotels offer 24/7 room service.
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Is there a gym?
Sudima Auckland City has free access to gym located walking distance from the hotel.
Sudima Auckland Airport has a gym on site - check here for details.
Sudima Kaikōura has a gym on site.
Sudima Christchurch Airport has free access to gym located walking distance from the hotel.
Sudima Christchurch City has free access to gym and yoga located walking distance from the hotel.
Sudima Queenstown Five Mile has free access to gym located walking distance from the hotel.
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Do you have a swimming pool?
Sudima Auckland Airport has an indoor heated swimming pool.
Sudima Rotorua Airport has a heated swimming pool.
Sudima Kaikōura has an outdoor heated swimming pool.
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Do all the hotels have a restaurant and bar?
Sudima Auckland City has East restaurant & bar on the ground floor and Sunset on the top floor.
Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport all have on-site restaurants and bars.
Sudima Kaikōura has Hiku restaurant & bar on the ground floor.
Sudima Christchurch City has The Lane restaurant & bar on the ground floor.
Sudima Queenstown Five Mile has Podium restaurant & bar on the first floor.
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How do I get a copy of my invoice for my stay?
Just email us at the following with your booking reference number:
Sudima Auckland City: accounts.sac@sudimahotels.com
Sudima Auckland Airport: accounts.saa@sudimahotels.com
Sudima Rotorua: accounts.slr@sudimahotels.com
Sudima Kaikōura: accounts.skk@sudimahotels.com
Sudima Christchurch Airport: accounts.sca@sudimahotels.com
Sudima Christchurch City: accounts.scc@sudimahotels.com
Sudima Queenstown Five Mile: accounts.sqn@sudimahotels.com
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What are the accessibility features?
Please refer to our accessibility page.
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How do I apply for a job with Sudima Hotels?
All job applications are accepted via our careers page. You can check our current listings or register your interest for a job that may arise later in the future.
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Forms
Please download the relevant form for your booking and send back to our team.
If you have any problems, please contact our team on 0800 783 462 or email reservations@sudimahotels.com
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Are there EV charging stations
We have charging stations at the following locations
- Sudima Auckland Airport
- Sudima Auckland City
- Sudima Rotorua
- Sudima Queenstown Five Mile (Tesla only)
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