FAQs | Sudima Hotels

Below are a few questions commonly asked. If you can't find what you're looking for, contact our team on 0800 783 462.

How do I cancel / modify my booking?

Please click on the relevant hotel link below to cancel or modify your booking:

Sudima Auckland City

Sudima Auckland Airport

Sudima Rotorua

Sudima Christchurch Airport

Sudima Christchurch City
Are transfers included in the room rate

This varies per hotel as per the list below:

Sudima Auckland Airport: Transfers are not included - we recommend to all guests to use the Yellow Bus.

Sudima Rotorua: Transfers are not included.

Sudima Christchurch Airport: Complimentary transfers are included - just call our shuttle service.

Sudima Christchurch City: Transfers are not included.
What is the check-in/check-out time?

Unless pre-organised with us, below is the check-in and check-out time.

Check-in time: 2pm Check-out time: 11am

If you wish to check out after this time it is $20.00 per hour (including GST), or after 4:00 pm it is a full nights accommodation rate. Alternatively what we suggest and has proven popular with other guests is to check-out at the normal time of 11:00 am and utilise our luggage storage option for the day, which is free of charge.
Is reception open 24/7

Yes - all our hotel receptions are open 24/7
How do I apply for a job with Sudima Hotels?

All job applications are accepted via our careers page. You can check our current listings or register your interest for a job that may arise later in the future.
Do you have room service?

Yes all our hotels offer 24/7 room service.
Do all the hotels have a restaurant and bar?

Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport all have on-site restaurants and bars.

Sudima Christchurch City has the Vices and Virtues restaurant & bar on the ground floor.
Is there a gym?
- Sudima Auckland Airport has a gym on site - check here for details.
- Sudima Christchurch Airport has a gym on site - check here for details.
- Sudima Christchurch City has a gym within walking distance from the hotel.
Do you have a swimming pool?

Both our Auckland Airport and Rotorua Hotel have an indoor heated swimming pool.
What are the accessibility features?

Please refer to our accessibility page.
Do you have parking?
- Parking at Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport is free of charge during your stay.
- Parking at Sudima Christchurch City is $25 per vehicle, per day.
How do I get a copy of my invoice for my stay?

Just email us at the following with your booking reference number:

Auckland Airport: accounts.saa@sudimahotels.com

Lake Rotorua: accounts.slr@sudimahotels.com

Christchurch Airport: accounts.sca@sudimahotels.com

Christchurch City: accounts.scc@sudimahotels.com

How do I cancel / modify my booking?

Please click on the relevant hotel link below to cancel or modify your booking:

Are transfers included in the room rate

This varies per hotel as per the list below:

What is the check-in/check-out time?

Is reception open 24/7

How do I apply for a job with Sudima Hotels?

Do you have room service?

Do all the hotels have a restaurant and bar?

Is there a gym?

Do you have a swimming pool?

What are the accessibility features?

Do you have parking?

How do I get a copy of my invoice for my stay?

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