Below are a few questions commonly asked. If you can't find what you're looking for, contact our team on 0800 783 462.
Unless pre-organised with us, below is the check-in and check-out time.
Check-in time: 2pm Check-out time: 11am
If you wish to check out after this time it is $20.00 per hour (including GST), or after 4:00 pm it is a full nights accommodation rate. Alternatively what we suggest and has proven popular with other guests is to check-out at the normal time of 11:00 am and utilise our luggage storage option for the day, which is free of charge.
Yes - all our hotel receptions are open 24/7
Yes all our hotels offer 24/7 room service.
Auckland Airport, Rotorua and Christchurch Airport all have on-site restaurants and bars.
Only our Airport hotels in Auckland and Christchurch have a gym.
Both our Auckland Airport and Rotorua Hotel have an indoor heated swimming pool.
Please refer to our accessibility page.
Yes! All our hotels have free parking for the duration of your stay.
Just email us at the following with your booking reference number:
Auckland Airport: email@example.com
Lake Rotorua: accountsMBX@sudimarotorua.co.nz
Christchurch Airport: firstname.lastname@example.org