FAQs

You will need the confirmation number from your booking. This will be in the confirmation email that was sent to the email address provided when you made your booking. Copy this number and click on one of the following links below to cancel or modify your booking:

Sudima Auckland City

Sudima Auckland Airport

Sudima Rotorua

Sudima Christchurch Airport

Sudima Christchurch City

Unless pre-organised with us, below is the check-in and check-out time.

Check-in time: 2pm        Check-out time: 11am

If you wish to check out after this time it is $20.00 per hour (including GST), or after 4:00 pm it is a full nights accommodation rate. Alternatively what we suggest and has proven popular with other guests is to check-out at the normal time of 11:00 am and utilise our luggage storage option for the day, which is free of charge.

Yes all credit card payments will incur a 2% credit card surcharge across all our hotels.

• Parking at Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport is free of charge during your stay.
• Parking at Sudima Christchurch City is $25 per vehicle, per day.

Yes - all our hotel receptions are open 24/7

This varies per hotel as per the list below:

Sudima Auckland Airport: Transfers are not included - we recommend to all guests to use the Yellow Bus.

Sudima Rotorua: Transfers are not included.

Sudima Christchurch Airport: Complimentary transfers are included - just call our shuttle service.

Sudima Christchurch City: Transfers are not included.

Just email us at the following with your booking reference number:

Auckland Airport: accounts.saa@sudimahotels.com 

Lake Rotorua: accounts.slr@sudimahotels.com 

Christchurch Airport: accounts.sca@sudimahotels.com 

Christchurch City: accounts.scc@sudimahotels.com 

Yes all our hotels offer 24/7 room service.

Sudima Auckland Airport, Sudima Rotorua and Sudima Christchurch Airport all have on-site restaurants and bars.

Sudima Christchurch City has the Vices and Virtues restaurant & bar on the ground floor.

• Sudima Auckland Airport has a gym on site - check here for details.
• Sudima Christchurch Airport has a gym on site - check here for details.
• Sudima Christchurch City has a gym within walking distance from the hotel.

Both our Auckland Airport and Rotorua Hotel have an indoor heated swimming pool.

Please refer to our accessibility page.

All job applications are accepted via our careers page. You can check our current listings or register your interest for a job that may arise later in the future.