FAQs

This varies per hotel as per the list below:

Auckland: Transfers are not included - we recommend to all guests to use the Yellow Bus.

Rotorua: Transfers are not included

Christchurch: Complimentary transfers are included - just call our shuttle service.

Unless pre-organised with us, below is the check-in and check-out time.

Check-in time: 2pm        Check-out time: 11am

If you wish to check out after this time it is $20.00 per hour (including GST), or after 4:00 pm it is a full nights accommodation rate. Alternatively what we suggest and has proven popular with other guests is to check-out at the normal time of 11:00 am and utilise our luggage storage option for the day, which is free of charge.

Yes - all our hotel receptions are open 24/7

All job applications are accepted via our careers page. You can check our current listings or register your interest for job that may arise later in the future.

Yes all our hotels offer 24/7 room service.

Auckland Airport, Rotorua and Christchurch Airport all have on-site restaurants and bars.

Christchurch City has the Vices and Virtues restaurant & bar on the ground floor.

Only our Airport hotels in Auckland and Christchurch have a gym.

Both our Auckland Airport and Rotorua Hotel have an indoor heated swimming pool.

Please refer to our accessibility page.

Yes! All our hotels have free parking for the duration of your stay. 

Just email us at the following with your booking reference number:

Auckland Airport: accounts.saa@sudimahotels.com 

Lake Rotorua: accounts.slr@sudimahotels.com 

Christchurch Airport: accounts.sca@sudimahotels.com 

Christchurch City: accounts.scc@sudimahotels.com