SUDIMA QUEENSTOWN FIVE MILE HOTEL INFORMATION 0800 783 462

Helping you make the most of your day

At Sudima Hotels our number one priority is you, nothing makes us happier than when we can bring a smile to you. Often it’s the little things that make a big difference so if there’s anything we can do to help you make the most of your day, please don’t hesitate to ask.

Our passion is people. For holiday-makers we are a gateway to fresh adventure and experiences. For our business guests, we are here at the end of a long day on the road or at the start of a busy day of meetings. Regardless of your reason to stay with us we feel a real responsibility to get it right. We pride ourselves on a friendly personal service, relaxing surroundings and attention to detail. At Sudima Hotels we genuinely care – for our guests, our staff, our community and our environment. Please enjoy your stay with us at Sudima Queenstown Five Mile.

 

GOOD TO KNOW

Below you’ll find all sorts of useful information about our facilities and services. The most important part is the safety information. Please read these.

NEED TO KNOW? JUST DIAL 7000

If there’s anything you need, dial 7000 and talk to our friendly team at Reception. They can arrange wake up calls or a taxi and anything else you might need. They can also put you through to our Duty Manager, Concierge or Porter, Restaurant and Bar, or Housekeeping team.

To call another room just dial 7 then the room number. To make a local, national or international call, simply dial the number. For current call charges check with Reception.

HOME IS WHERE THE WI-FI IS

Free Wi-Fi is available throughout the hotel. To connect and login:

1. Find the ‘Sudima Hotels Guest’ network on your device

2. Enter your room number and surname to login

If you need help, contact Reception (dial 7000).

THAT HAS A NICE RING TO IT

To call another room just dial 7 then the room number. To make a local, national or international call, simply dial the number.

 

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GETTING AROUND

CENTRAL TO EVERYTHING

Sudima Queenstown Five Mile is conveniently located in the bustling Frankton area just 2.5kms from the airport, on the main route north, south and to the surrounding regions, making it an ideal base to explore Queenstown and surrounds. It’s right amongst the retail, restaurants and bars of the Five Mile precinct and just a short drive to the vibrant town centre and the many urban and adventure activities and attractions in the region – whether this is world class dining, sampling fine wine, bungy jumping, jet boating, a round of golf, skiing, exploring the natural beauty of the lake and mountains or venturing a little further afield to the Central Otago wine regions, Wanaka, Fiordland National Park and the stunning Milford Sound.

NEED A PICK-UP?

A taxi and shuttle service is on call, contact our friendly Reception team for assistance.

 

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EAT, DRINK & RELAX

FOOD FOR THOUGHT

Podium restaurant and bar offers a flavourful dining experience, it’s the perfect place to enjoy a delicious modern New Zealand meal. Set yourself up for the day with Podium’s popular breakfast, served from 6-10am and dinner is served from 5-10pm. With its contemporary design, vibrant atmosphere and outdoors mezzanine, Podium is the perfect place to relax and refuel. 

RAISE YOUR SPIRITS

Our talented bartenders at Podium can whip you up a hot or cold drink, mix you a cocktail or recommend beers, wines and spirits from our well stocked bar – which includes plenty of local flavour to choose from. The bar is open from 4pm and we also offer a bar snack menu so you can enjoy a bite to eat with your drink.

DINE IN YOUR PYJAMAS

If you’re ‘peopled out’, travelling has you hungry at odd hours, or you just want to relax with breakfast in bed, no problems. Room Service is available 24 hours. For in-room breakfast dial 7006 to order.

 

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THINGS TO DO

WORK IT OUT

If you want to pump iron or sweat away some pounds we have a complimentary gym for guests’ use, just ask Reception for the location.

TREAT YOURSELF

Achieve inner peace at Moss Spa, an oasis of wellness, rejuvenation and relaxation. Moss offers an extensive array of high-quality spa treatments using the very best professional products – natural, sustainable and ethically produced wherever possible – to leave you feeling revitalised, refreshed and most importantly, pampered. Indulge in some ‘me time’ and let our highly-trained spa professionals give your body the pampering it deserves. Bookings advised so you don’t miss out, dial 7020.

CHILL IN YOUR ROOM

Just want to just kick back and relax, no worries. Your room has Amazon Echo and TV casting, so there’s plenty of entertainment options at your fingertips.

 

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COMFORT & CONVENIENCE

STASH YOUR GEAR

We have a dedicated secure ski and bike storage room for your ease and convenience. Located on the ground floor, just swipe your room key to access.

KICKING BUTT

We love the fresh air and our guests do too. Our smoke free policy includes e-cigarettes, so there’s no smoking or vaping anywhere in the hotel. 

A DUTY TO YOU

Our licensed Duty Managers are highly trained. Their mission is to make your stay as comfortable as possible. If you need their assistance please dial 7000.

PILLOW TALK 

For extra blankets, pillows, towels or anything you might need for your room, just dial 7000 and talk to our Reception staff. For your added comfort we offer a range of pillows, please see the pillow menu in your room.

WAKE UP SLEEPY HEAD

Our check-out time is 11am. Please let the Reception team know if you need more time and we might be able to sort something out. If you don’t make arrangements ahead of time, you might be charged a late check-out fee.

A CLEAN START

A same day dry cleaning service is provided every day except on Sundays and Public Holidays. Please bring your laundry bag (located in your room) to Reception, or dial 7000 for a porter to collect, before 8am for return by 5pm.

YOU HAVE THE POWER

The power supply in New Zealand is 240 volts. International adaptors are available at Reception.

ICE ICE BABY

If you need ice cubes for your drinks or an icepack for your head just contact Room Service on 7006.

NEED A BREAK?

Need someone to take care of your tots? Dial 7000 to talk to Reception about babysitting services.

MIND YOUR BUSINESS

Our friendly team at Reception can help you scan, copy or print documents, post letters or arrange couriers.

MONEY TALKS

Our Reception staff can exchange local and foreign currency, so talk to them first if you need some ‘pocket money’.

 

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SAFE & SOUND

MEDICAL ASSISTANCE

If you need first aid, dental or doctor services or other non-urgent medical assistance please contact the Duty Manager (dial 7000).

EMERGENCIES

For emergency services in New Zealand dial 111. Please read this emergency information. Our staff are trained to keep you safe, so in an emergency keep calm and follow their instructions.

EARTHQUAKE

• Move away from windows
• Take shelter under a doorway or solid furniture
• Fire alarms may be activated – await instructions prior to evacuating
• If instructed to evacuate use the nearest exit – fire exits are located on every floor
• DO NOT use lifts

FIRE EVACUATION

If the alarm rings or you are instructed to evacuate your room:

• Keep calm
• Leave the building using the nearest fire exit (on every floor)
• DO NOT use lifts
• Proceed to the emergency assembly point

However, if your door is hot:

• DO NOT open it
• Keep calm
• Call the fire department on 111 and the hotel operator on 7000
• Stuff wet towels or clothes under the door and in air vents
• Await further instructions
• If you cannot exit, your room is the safest place

ASSEMBLY POINT

If you leave the hotel in an emergency please assemble on the footpath, clear of the building, on Nelson Street or Wellesley Street. Our staff will be there to help.


 

FIRE & EMERGENCY NEW ZEALAND – PHONE 111

IF THE SMOKE DETECTOR  SOUNDS IN YOUR ROOM

• Investigate, and if smoke or fire is discovered, then activate the nearest fire alarm.
• If the activation in the room is accidental, then press the hush button to silence the smoke alarm.

Note: Do not open the door to the corridor to clear smoke from your room - activation of a smoke detector in the corridor will activate the building’s fire alarm.

IF YOU DISCOVER FIRE OR SMOKE INSIDE YOUR ROOM

• Exit the room and close the door behind you.
• Activate the nearest fire alarm.
• Walk to the  nearest stairway (do not use elevators) and exit the building.
• Please assemble on the far side of the carpark at the rear of the hotel, near the ‘Assembly Area’ sign or as directed by the fire warden.

IF THE FIRE ALARM SOUNDS

• Exit your room with caution. If smoke is present, stay low.
• Follow the exit signage to the closest stairway, and evacuate the building.
• Do not use the elevator, and do not take food, drink or personal belongings.
• Ensure any guests who need help are assisted to evacuate after the egress route is clear.
• Please assemble on the far side of the carpark at the rear of the hotel, near the ‘Assembly Area’ sign or as directed by the fire warden.

 

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