Helping you make the most of your day

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Good To Know
Getting Around
Eat, Drink & Relax or view in-room menu
Things To Do
Comfort & Convenience
Safe & Sound
Fire & Emergency

Our passion is people. For holiday-makers we are a gateway to fresh adventure and experiences. For our business guests, we are here at the end of a long day on the road or at the start of a busy day of meetings. Regardless of your reason to stay with us we feel a real responsibility to get it right. We pride ourselves on a friendly personal service, relaxing surroundings and attention to detail. At Sudima Hotels we genuinely care – for our guests, our staff, our community and our environment. Please enjoy your stay with us at Sudima Kaikōura.

GOOD TO KNOW

Inside this directory you’ll find all sorts of useful information about our facilities and services. The most important part is the safety information on the back pages, please read these.

NEED TO KNOW? JUST DIAL 7000

If there’s anything you need, dial 7000 and talk to our friendly team at Reception. They can arrange wake up calls or a taxi and anything else you might need. They can also put you through to our Duty Manager, Concierge, Restaurant and Bar, or Housekeeping team.

HOME IS WHERE THE WI-FI IS

To connect to our free Wi-Fi:

Select the ‘Sudima Hotels Guest’ network on your device
Follow instructions on screen
Accept ‘Terms & Conditions’

If you need help, contact Reception (dial 7000).

THAT HAS A NICE RING TO IT

To call another room just dial 7 then the room number. To make a local, national or international call, simply dial the number.

GETTING AROUND

CENTRAL TO EVERYTHING

Sudima Kaikōura is surrounded by breath-taking views of towering mountains, rugged coast, glistening sea and world-famous activities and attractions, making it the ideal base for exploring Kaikōura and beyond. It’s just a short stroll to Kaikōura’s town centre and the main activity and attraction booking centres, and with Kaikōura’s high mountains and deep undersea canyons there are not many places where you can visit mountain tops, whale watch, swim with dolphins, take a short stroll along the local peninsula to visit a seal colony, and take in the sunset while enjoying fresh seafood from the ocean you are sitting beside. Sudima Kaikōura is an ideal location to enjoy Kaikōura’s natural wonders.

NEED A PICK-UP?

A local taxi service is on call, contact our friendly Reception team for assistance.

EAT, DRINK & RELAX

FOOD FOR THOUGHT

Hiku is a modern all-day restauarant offering delicious, relaxed New Zealand fare. Hiku heros local and serves seafood, farmed produce, wine and beer sourced from Kaikōura and its surrounds. Expect classics with a kiwi twist and beautiful flavours in a stylish and comfortable space, including an outdoor patio with mountain and sea views. Set yourself up for the day with Hiku’s buffet breakfast, available 6am - 10am, or à la carte breakfast served from 6am - 11am, an all-day menu is available 11am - 5pm and dinner is served from 5pm - 10pm. With its contemporary design, vibrant atmosphere, in-door and out-door dining, Hiku is the perfect place to relax and refuel. Enjoy!

RAISE YOUR SPIRITS

Our talented bartenders at Hiku can whip you up a hot or cold drink, mix you a cocktail or recommend beers, wines and spirits from our well stocked bar – which includes plenty of local flavour. The bar is open from 11am, we also offer a bar snack menu so you can enjoy a bite to eat with your drink.

DINE IN YOUR PYJAMAS

If you’re ‘peopled out’ or traveling has you hungry at odd hours or you just want to relax with breakfast in bed, no problems. A delicious room service menu is brought to you by the talented team at Hiku, available 24 hours.

Scan QR code to view menu and order.

THINGS TO DO

WORK IT OUT

If you want to pump iron or sweat away some pounds, we have a gym located on Level 1 (ground floor).

Open 7am - 9pm

CHILL IN YOUR ROOM

Just want to just kick back and relax, no worries. Your room has Amazon Echo and TV casting, so there’s plenty of entertainment options at your fingertips.

GET YOUR KICKS

There’s nothing like a good swim to get the heart racing and set the mind at ease. Feel free to take a dip in our heated outdoor pool. It’s located on Level 1 (ground floor) and open 7am - 9pm.

COMFORT & CONVENIENCE

STASH YOUR GEAR

We have a dedicated secure ski and bike storage room for your ease and convenience. Located on the ground floor, just swipe your room key to access.

KICKING BUTT

We love the fresh air and our guests do too. Our smoke free policy includes e-cigarettes, so there’s no smoking or vaping anywhere in the hotel. If you do need a puff, there’s a designated smoking area located outside in the car park.

A DUTY TO YOU

Our licensed Duty Managers are highly trained. Their mission is to make your stay as comfortable as possible. If you need their assistance please dial 7000.

PILLOW TALK

For extra blankets, pillows, towels or anything you might need for your room, just dial 7000 and talk to our Reception staff. For your added comfort we offer a range of pillows, please see the pillow menu in your room.

WAKE UP SLEEPY HEAD

Our check-out time is 11am. Please let the Reception team know if you need more time and we might be able to sort something out. If you don’t make arrangements ahead of time, you might be charged a late check-out fee.

A CLEAN START

Our self-service laundry is on Level 2 and is open 7am – 9pm. The coin-operated washing machines ($4 per wash) and dryers ($2 per 20 minutes) take $2 coins. Please see Reception if you need the correct coins. Laundry liquid is included with each wash.

YOU HAVE THE POWER

The power supply in New Zealand is 240 volts. International adaptors are available at Reception.

ICE ICE BABY

If you need ice cubes for your drinks or an icepack for your head just contact Room Service on 7006.

NEED A BREAK?

Need someone to take care of your tots? Dial 7000 to talk to Reception about babysitting services.

MIND YOUR BUSINESS

Our friendly team at Reception can help you scan, copy or print documents, post letters or arrange couriers.

SAFE & SOUND

MEDICAL ASSISTANCE

If you need first aid, dental or doctor services or other non-urgent medical assistance please contact the Duty Manager (dial 7000).

EMERGENCIES

For emergency services in New Zealand dial 111 (from your in-room phone dial 1 for an outside line first).

Please read this emergency information along with the
emergency information on the back of your door. Our staff are trained to keep you safe, so in an emergency keep calm and follow their instructions

EARTHQUAKE

Move away from windows
Take shelter under a doorway or solid furniture
Fire alarms may be activated – await instructions prior to
evacuating
If instructed to evacuate use the nearest exit
– fire exits are located on every floor
DO NOT use lifts
Proceed to the emergency assembly point or as directed by our staff or emergency services

FIRE EVACUATION

If the alarm rings or you are instructed to evacuate your room.

Keep calm
Leave the building using the nearest fire exit –fire exits are located on every floor
DO NOT use lifts
Proceed to the emergency assembly point or as directed by our staff or emergency services

However, if your door IS HOT:

DO NOT open it
Keep calm
Call the fire department on 111 and the hotel operator on 7000
Stuff wet towels or clothes under the door and in air vents
Await further instructions instructions from our staff or emergency services

ASSEMBLY POINT

If you leave the hotel in an emergency please proceed to the emergency assembly point in the far right corner of the car park at the rear of the hotel. Our staff will be there to help.

FIRE & EMERGENCY NEW ZEALAND – PHONE 111

IF THE SMOKE DETECTOR SOUNDS IN YOUR ROOM

• Investigate, and if smoke or fire is discovered, then activate the nearest fire alarm.
• If the activation in the room is accidental, then press the hush button to silence the smoke alarm.

Note: Do not open the door to the corridor to clear smoke from your room - activation of a smoke detector in the corridor will activate the building’s fire alarm.

IF YOU DISCOVER FIRE OR SMOKE INSIDE YOUR ROOM

• Exit the room and close the door behind you.
• Activate the nearest fire alarm.
• Walk to the nearest stairway (do not use elevators) and exit the building.
• Please assemble on the far side of the carpark at the rear of the hotel, near the ‘Assembly Area’ sign or as directed by the fire warden.

IF THE FIRE ALARM SOUNDS

• Exit your room with caution. If smoke is present, stay low.
• Follow the exit signage to the closest stairway, and evacuate the building.
• Do not use the elevator, and do not take food, drink or personal belongings.
• Ensure any guests who need help are assisted to evacuate after the egress route is clear.
• Please assemble outside the Hotel in the 5 Mile car parking area, clear of the building, near the ‘Assembly Area’ sign or as directed by the fire warden.