Below you’ll find all sorts of useful information about our facilities, services and important safety information, please read these.
If there’s anything you need, dial 0 and talk to our friendly team at Reception. They can arrange wake up calls or a taxi and anything else you might need. They can also put you through to our Duty Manager, Concierge or Porter, Restaurant and Bar, or Housekeeping team.
Free Wi-Fi is available throughout the hotel. To connect and login:
Select the ‘Sudima Hotels Guest’ network on your device.
If you need help, contact Reception (dial 0).
To call another room just dial 7 then the room number. To make a local, national or international call, dial 9 for an outside line. For current call charges check with Reception.
Sudima Lake Rotorua is surrounded by world-famous geothermal areas, activities and attractions galore, and internationally renowned mountain biking tracks, all within easy reach. Rotorua’s town centre and its well known ‘Eat Streat’ are just a short stroll, plus right on our door step is Polynesian Spa and the Energy Events Centre.
A taxi and shuttle service is on call, contact our friendly Reception team for assistance.
Set yourself up for the day with Ōkāreka’s popular breakfast from 7am - 10am. An all day menu is available from 10am - 5pm and dinner is served from 5pm - 10pm. And don’t forget the kids – from 6am - 10pm we have a dedicated menu that’s perfect for your little people. With its pleasant atmosphere Ōkāreka is the perfect place to relax and refuel. Enjoy!
Our talented bartenders can whip you up a hot or cold drink, mix you a cocktail or recommend beers, wines and spirits from our well stocked bar – which includes plenty of local flavour. Enjoy a bite to eat with your drink, our bar snack menu is available from 3pm - 10pm.
If you’re ‘peopled out’ or travelling has you hungry at odd hours, or you just want to relax with breakfast in bed, no problems. The delicious room service menu is brought to you by the talented team at Ōkāreka, available 7am - 9pm. View menu and dial 8810 from your room phone to order.
Experience Aotearoa/New Zealand’s unique Māori heritage at our cultural performance and hāngi buffet dinner. Enjoy a traditional welcome, songs, dance and the famous haka. Discover the authentic taste of hāngi, a traditional Māori method of cooking. Please chat to our Reception team for more information and to book.
There’s nothing like a good swim to set the mind at ease. Feel free to take a dip in our geothermal heated indoor pool. It’s located on the ground floor next to the front car park and open 6am - 10pm.
Experience Aotearoa/New Zealand’s unique Māori heritage at our cultural performance and hāngi buffet dinner. Enjoy a traditional welcome, songs, dance and the famous haka. Discover the authentic taste of
hāngi, a traditional Māori method of cooking.
Rotorua offers world class mountain biking with everything from gnarly black diamond drop-offs to gentle trails meandering through mighty Redwoods. After a ride, wash off your rig and stash it in the The Hanger, our purpose-built bike fix-it and storage station.
Reduce the environmental footprint of your stay and choose to go green. Just place the ‘I’LL GO GREEN’ hanger on your door before 8am and we will give cleaning your room a miss.
We love the fresh air and our guests do too. Our smoke free policy includes e-cigarettes, so there’s no smoking or vaping anywhere in the hotel. If you do need a puff, there’s a designated smoking area located outside near the main front entrance.
Our licensed Duty Managers are highly trained. Their mission is to make your stay as comfortable as possible. If you need their assistance please dial 0.
For extra blankets, pillows, towels or anything you might need for your room, just dial 0 or talk to your Reception staff.
Our check-out time is 11am. Please let Reception team know if you need more time and we might be able to sort something out. If you don’t make arrangements ahead of time, you might be charged a late check-out fee.
Our self-service laundry is on Level 1 (ground floor) and is open 7am – 10pm. The washing machines and dryers are token operated, tokens are available for purchase from Reception along with laundry powder.
A same day dry cleaning service is provided every day except on Sundays and Public Holidays. Charges apply. Please bring your laundry bag (located in your room) to Reception or dial 0 for a porter to collect before 8am for return by 4.30pm.
The power supply in New Zealand is 240 volts and there’s a 110 volt power outlet in your bathroom. International adaptors are available from Reception.
If you need ice cubes for your drinks or an icepack for your head just contact Room Service on 8810.
Need someone to take care of your tots? Dial 0 to talk to Reception about babysitting services.
Our friendly team at Reception can help you scan, copy or print documents, post letters or arrange couriers. We even have a fax if that’s the way you roll.
Our Reception staff can exchange local and foreign currency, so talk to them first if you need some ‘pocket money’.
If you need first aid, dental or doctor services or other non-urgent medical assistance please contact the Duty Manager (dial 0).
For emergency services in New Zealand dial 111.
Please read this emergency information along with the emergency information on the back of your door. Our staff are trained to keep you safe, so in an emergency keep calm and follow their instructions.
• Move away from windows
• Take shelter under a doorway or solid furniture
• Fire alarms may be activated – await instructions prior to evacuating
• If instructed to evacuate use the nearest exit – fire exits are located on every floor
• DO NOT use lifts
If the alarm rings or you are instructed to evacuate your room:
• Keep calm
• Leave the building using the nearest fire exit – fire exits are located on every floor
• DO NOT use lifts
• Proceed to the emergency assembly point
• Follow the Hotel Fire Warden and Hotel Staff instructions.
However, if your door is hot:
• DO NOT open it
• Keep calm
• Call the fire department on 111 and the hotel operator on 0
• Stuff wet towels or clothes under the door and in air vents
• Await further instructions
• If you cannot exit, your room is the safest place
If you leave the hotel in an emergency please proceed to the assembly area in front of the main entrance. Our staff will be there to help.