SUDIMA AUCKLAND CITY HOTEL INFORMATION 0800 783 462

Helping you make the most of your day

At Sudima Hotels our number one priority is you, nothing makes us happier than when we can bring a smile to you. Often it’s the little things that make a big difference so if there’s anything we can do to help you make the most of your day, please don’t hesitate to ask.

Our passion is people. For holiday-makers we are a gateway to fresh adventure and experiences. For our business guests, we are here at the end of a long day on the road or at the start of a busy day of meetings. Regardless of your reason to stay with us we feel a real responsibility to get it right. We pride ourselves on a friendly personal service, relaxing surroundings and attention to detail. At Sudima Hotels we genuinely care – for our guests, our staff, our community and our environment. Please enjoy your stay with us at Sudima Auckland City.

 

GOOD TO KNOW

Below you’ll find all sorts of useful information about our facilities and services. The most important part is the safety information. Please read these.

NEED TO KNOW? JUST DIAL 8000

If there’s anything you need, dial 8000 and talk to our friendly team at Reception. They can arrange wake up calls or a taxi and anything else you might need. They can also put you through to our Duty Manager, Concierge or Porter, Restaurant and Bar, or Housekeeping team.

To call another room just dial 9 then the room number. To make a local, national or international call, simply dial the number. For current call charges check with Reception.

HOME IS WHERE THE WI-FI IS

Free Wi-Fi is available throughout the hotel. To connect and login:

1. Find the ‘Sudima Hotels Guest’ network on your device

2. Enter your room number and email address to login

If you need help, contact Reception (dial 8000).

THAT HAS A NICE RING TO IT

To call another room just dial 7 then the room number. To make a local, national or international call, simply dial the number. For current call charges check with Reception.

 

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GETTING AROUND

CENTRAL TO EVERYTHING

Sudima Auckland City is conveniently located in the heart of the city and is the perfect base for exploring the city and beyond. It’s within easy walking distance of Auckland’s bustling shopping, arts, dining and entertainment precincts and opposite the New Zealand International Convention Centre. Some of the city’s leading activities and attractions are right on the door step and it’s just a gentle stroll to the ferry, train and bus transport hubs so you can explore the wider Auckland region including the internationally acclaimed Hauraki Gulf and Islands.

NEED A PICK-UP?

A taxi and shuttle service is on call, contact our friendly Reception team for assistance.

 

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EAT, DRINK & RELAX

FOOD FOR THOUGHT

Set yourself up for the day with our popular breakfast buffet or à la carte from 6-11am. EAST, a plant focused modern Asian restaurant, serves a delectable all day menu 11am-10pm. East is a forward thinking eatery that believes in more sustainable, health-conscious eating without sacrificing taste. Inspiration is taken from the near and far East; from fresh basil found in Thai recipes, to Sichuan peppers in China, and to piquant Gochujang chilli pastes used in Korean kitchens. With its contemporary design and vibrant atmosphere EAST is the perfect place to relax and refuel. Enjoy! 

RAISE YOUR SPIRITS

The talented bartenders at EAST. can whip you up a hot or cold drink, mix you a cocktail or recommend beers, wines and spirits from our well stocked bar.

DINE IN YOUR PYJAMAS

If you’re ‘peopled out’, travelling has you hungry at odd hours, or you just want to relax with breakfast in bed, no problems. Room Service is available 24 hours. View the room service menu here and dial 8002 to order. A small delivery charge applies.

 

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THINGS TO DO

WORK IT OUT

If you want to pump iron or sweat away some pounds we have a complimentary gym for guests’ use, just ask Reception for the location.

CHILL IN YOUR ROOM

Just want to just kick back and relax, no worries. Your room has Amazon Echo, Chromecast and movie streaming so there’s plenty of entertainment options at your fingertips. 

 

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COMFORT & CONVENIENCE

KICKING BUTT

We love the fresh air and our guests do too. Our smoke free policy includes e-cigarettes, so there’s no smoking or vaping anywhere in the hotel. If you do need a puff, there’s a designated smoking area outside near the main front entrance.

A DUTY TO YOU

Our licensed Duty Managers are highly trained. Their mission is to make your stay as comfortable as possible. If you need their assistance please dial 8000.

PILLOW TALK 

For extra blankets, pillows, towels or anything you might need for your room, just dial 8000 and talk to our Reception staff. For your added comfort we offer a range of pillows, please see the pillow menu in your room.

WAKE UP SLEEPY HEAD

Our check-out time is 11am. Please let the Reception team know if you need more time and we might be able to sort something out. If you don’t make arrangements ahead of time, you might be charged a late check-out fee.

A CLEAN START

A same day dry cleaning service is provided every day except on Sundays and Public Holidays. Please bring your laundry bag
(located in your room) to Reception, or dial 8000 for a porter to collect, before 8am for return by 5pm.

YOU HAVE THE POWER

The power supply in New Zealand is 240 volts. International adaptors are available at Reception.

ICE ICE BABY

If you need ice cubes for your drinks or an icepack for your head just contact Room Service on 8002.

NEED A BREAK?

Need someone to take care of your tots? Dial 8000 to talk to Reception about babysitting services.

MIND YOUR BUSINESS

Our friendly team at Reception can help you scan, copy or print documents, post letters or arrange couriers.

MONEY TALKS

Our Reception staff can exchange local and foreign currency, so talk to them first if you need some ‘pocket money’.

 

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U ROOM 

PRESS REFRESH

Travelling can take a toll, so we’ve developed the u-room – an experiential room designed around the principles of self-care. It’s the little touches that make a big difference: timber floors, natural muted colours and a bed that’s centred in the room and faces the window so you can enjoy the view while you relax. Whether you’re rejuvenating from a big weekend, back to back meetings or a long flight, we’ve crafted the u-room to be your personal sanctuary on the road. The u-room comes with everything you need to prioritise your mental and physical wellbeing.

WISH YOURSELF WELL

For your indulgence we include a self-care pack in the u-room. Along with a selection of healthy and delicious snacks for you to enjoy, we also put together a selection of little luxuries so you can pamper yourself and drift off toward a great night’s sleep. 

STRIKE A POSE

Set yourself up for the day or wind yourself down with a yoga session, good for your body and your mind. There’s a complimentary yoga kit in the u-room, and instructional videos on the TV, so you can stretch out and re-centre yourself.

Sounds nice, right? Talk to us about upgrading.

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SAFE & SOUND

MEDICAL ASSISTANCE

If you need first aid, dental or doctor services or other non-urgent medical assistance please contact the Duty Manager (dial 8000).

EMERGENCIES

For emergency services in New Zealand dial 111. Please read this emergency information. Our staff are trained to keep you safe, so in an emergency keep calm and follow their instructions.

EARTHQUAKE

• Move away from windows
• Take shelter under a doorway or solid furniture
• Fire alarms may be activated – await instructions prior to evacuating
• If instructed to evacuate use the nearest exit – fire exits are located on every floor
• DO NOT use lifts

FIRE EVACUATION

If the alarm rings or you are instructed to evacuate your room:

• Keep calm
• Leave the building using the nearest fire exit (on every floor)
• DO NOT use lifts
• Proceed to the emergency assembly point

However, if your door is hot:

• DO NOT open it
• Keep calm
• Call the fire department on 111 and the hotel operator on 8000
• Stuff wet towels or clothes under the door and in air vents
• Await further instructions
• If you cannot exit, your room is the safest place

ASSEMBLY POINT

If you leave the hotel in an emergency please assemble on the footpath, clear of the building, on Nelson Street or Wellesley Street. Our staff will be there to help.


 

FIRE & EMERGENCY NEW ZEALAND – PHONE 111

IF THE SMOKE DETECTOR  SOUNDS IN YOUR ROOM

• Investigate, and if smoke or fire is discovered, then activate the nearest fire alarm.
• If the activation in the room is accidental, then press the hush button to silence the smoke alarm.

Note: Do not open the door to the corridor to clear smoke from your room - activation of a smoke detector in the corridor will activate the building’s fire alarm.

IF YOU DISCOVER FIRE OR SMOKE INSIDE YOUR ROOM

• Exit the room and close the door behind you.
• Activate the nearest fire alarm.
• Walk to the  nearest stairway (do not use elevators) and exit the building.
• Please assemble on the footpath, clear of the building, on Nelson Street or Wellesley Street or as directed by the fire warden.

IF THE FIRE ALARM SOUNDS

• Exit your room with caution. If smoke is present, stay low.
• Follow the exit signage to the closest stairway, and evacuate the building.
• Do not use the elevator, and do not take food, drink or personal belongings.
• Ensure any guests who need help are assisted to evacuate after the egress route is clear.
• Please proceed to the assembly area on Salisbury Street or as directed by the fire warden.

 

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